By registering with our loyalty program, you will be kept up-to-date with the latest news on the Brunschwig group and enjoy a number of personalized benefits such as BG Club vouchers and exclusive benefits. In addition, you can easily order online on our websites Bongenie Grieder and BG Outlet.

You can register in-store or on the website www.bg-club.ch. In all cases, the account creation takes mere seconds. Remember to accept the club's general terms and conditions.

To login, click on “Registration/Login” and enter your email address and password.

Your points are nominative and collected automatically when you make a purchase in one of our brand stores. We would like to remind you that CHF1.- spent = 1 point. For the owners of the BG Club credit card, CHF1.- spent = 2 points when the purchases are made using the BG Club credit card.

The BG Club “card” is valid in all the Bongenie Grieder, Hofstetter Sports, Buzzano and MaxMara Switzerland stores as well as on the Bongenie Grieder and BG Outlet websites.

Login to your personal space on the BG Club website and access all your account information. To learn more about your current status and obtain an overview of your BG Club account, click on the "My profile" section.

Your status keeps on evolving with the purchases you make. You can find more information in your personal BG Club space.

Every status allows you to unlock exclusive benefits, obtained as per your spending. The more you shop, the more your status evolves, the more rewards will be added to those you already enjoy. More information can be found on the "My benefits" page.

Your status is valid for one year.

You will be notified via email about any changes to your status, informing you about the sum of your points as well as the rewards tied to this new status.

The number of points varies with your purchases. CHF1.- spent = 1 point. If you are a BG Club credit cardholder, your points will be doubled (CHF1.- = 2 points), if it was used as the payment method.

Login to the BG Club website and access all your account information. To find out your current status and obtain an overview of your BG Club account, click on the "My profile" section. We can also provide this information to you in-store during your next checkout.

In case of returns, you will be able to keep your points if you choose to be reimbursed in the form of a gift card. If you select a different reimbursement method, your points won't be accounted for.

Every year, 31 December is the last calendar day of the year on which it is possible to collect points and obtain a BG Club voucher.
The points are always validated 30 days after the purchase date if there is no return.
The points validated on 31 January of the following year expire if the 2,500-point threshold for a BG Club voucher has not been reached.

Your points are validated in the 30 days following your purchase. Your "pending" points will appear in the 24 hours after your purchase in-store or the dispatch of your online order and will be converted into "validated" points after 30 days if you didn't make any returns or exchanges.

Your points are tied strictly to yourself. They can't be used by third parties.

Your rewards are available in your BG Club space in the "My benefits" section.

In-store, all you need to do is identify yourself at the cash desk to our sales assistants who will inform you about your available rewards.
Online, after logging in, your rewards are displayed in the following way: some are granted automatically (eg. free delivery), while others can be redeemed according to your liking.

Your rewards are valid for one year, just like your status.

Certain rewards tied to your status are valid throughout the whole year (eg: free simple alterations), while others are one-time offers (eg: a complete free menu for 2 at the Grieder Bar or BG Café). If they aren't available anymore, they will appear greyed out in your personal BG Club space, under “My benefits”.
In-store, you need to identify yourself to our sales assistants at the cash desk. They will inform you about the rewards still available.

Yes, the rewards tied to each status can be combined. More information can be found on the "My benefits" page.

Your rewards are strictly tied to yourself. They can't be used by third parties.

When making an in-store purchase, you need to identify yourself during the checkout. You can choose to have the amount of your BG Club voucher deducted from the amount of your purchases or to keep your voucher.
When making a payment online on the websites bongenie-grieder.ch or outlet.bongenie-grieder.ch, you can select your BG Club voucher as a means of payment.

After reaching 2,500 points in total, a CHF50.- BG Club voucher will automatically be credited to your personal BG Club account. You can consult the sum of your available vouchers at any time on the "My BG Club vouchers" page.

If you return the item in shop, your BG Club voucher will be refunded only in the form of a BG Club gift card.
If you return the item by post, your BG Club voucher will be credited directly to your BGClub customer account.

Your BG Club vouchers are valid for one year after their date of creation.

The BG Club vouchers can be combined with each other as well as with other ongoing offers and promotions.

Your BG Club vouchers are strictly tied to yourself. They can't be used by third parties.

You can put in a request in-store with our sales assistants or directly on the website bg-club.ch in the "My credit cards" section.

Thanks to the BG Club credit card, you will double your points with each purchase made with this payment method. You will also gain accesss to the service choice at home and you will have the possibilty to pay your purchases at a later date or in several installments.

The BG Club credit card is non-transferable. Nevertheless, you can appoint 4 beneficiaries to be associated with your account.

You can request it in-store with our customer service or by sending an email to support@bg-club.ch. You will then receive an email confirming the changed credit limit, if it was accepted.

You can choose to receive your statements by email or mail. You will also be able to access your credit card statements at any time in your personal BG Club space in the "My credit cards" section.

In case of loss or theft, we would like to ask you to contact our customer service at +41(0)58 330 30 00 or by e-mail: support@bg-club.ch, so that we can block your old card and send you a new one.

All you need to do is contact our customer service by email at support@bg-club.ch and to inform them of your request. They will examine your case and send you a confirmation once your request has been successfully processed.

All you need to do is contact our customer service by email at support@bg-club.ch and to inform them of your request. They will examine your case and send you a confirmation once your request has been successfully processed.

Your rewards are valid for one year. They can be combined: If they weren't used, they will automatically be carried over during your next transition to a higher tier level. However, if you haven't made a purchase, you are downgraded to the "Member" status and, unfortunately, you will lose all rewards you earned.

There is no need for a physical card anymore. Our loyalty program is completely dematerialized. Our sales assistants will automatically ask you to identify yourself with each purchase in our stores in order to assign your BG Club loyalty points to you. You will also be automatically identified when making online purchases.

Click on "Registration/Log in", then go to "You have forgotten your password?" and enter your email address. A reset link will be sent to you by e-mail.

We don't have a physical card anymore. All you need to do is provide your personal information to our sales assistants so that you can be identified during your next checkout.
On our e-commerce websites, simply log in to your account with your e-mail address. Your loyalty card will be automatically filled in.

You can modify your personal data in your personal BG Club space in the " Account settings " section.

You can cancel your BG Club membership by sending an email to our customer service.

The payment on invoice is offered under certain conditions. We reserve the right to refuse this payment method for certain orders. More information can be found in our general terms and conditions of sale.

The receipts of your previous purchases on bongenie-grieder.ch or outlet.bongenie-grieder.ch are available directly on these two websites in your personal space.
For your in-store purchases, you don't need your receipt, if you want to return or exchange any articles. Our sales assistants have access to your previous purchases and will carry out the return after asking you for your personal information.

Yes, you can buy a digital gift card online. In this case, you will receive it by email and you can forward it to its receiver. If you chose the physical gift card, you will receive it by post to the address mentionned in your order.

Both the physical and the digital gift cards can be redeemed in all our stores, including our online shops. They are valid for 2 years.

Your BG Club voucher is a payment method like any other. You can use it on all products and services, online or in-store.

As a BG Club member, you will automatically receive all communications tied to your BG Club account (status transition, BG Club vouchers available, etc.). If you would like to receive the lastest news on Bongenie Grieder and its partners, go to your BG Club profile and click on the "Communication preferences" section.

The protection of our clients' data and privacy is very important to us. The information in your BG Club account is used exclusively for the purposes of your business relationship with Brunschwig & Cie SA. This information is never sold. However, this information may be passed on to third parties for the subcontracting of our activities, particularly for marketing purposes. For more information, you can consult our "Privacy Policy" page.